Every time I look back to the days that had gone by, I am reminded at how fast time passes by. When I think about it, everything feels like it was just yesterday. Guess this has been the most overused and abused line in my blog.
Yung tipong parang kailan lang, I was so scared to try being a cc agent for a voice account after my stint as a chat support. Part of it was because of my insecurities at how I articulate and pronounce certain words, well it has also been engraved in my mind those common feedback I got after a number of interviews I've been, such as how I mispronounce p & f, b &v and a whole lot more. For a time I was thinking, this line of job must just remain in my dream. But hey! it's magic I've been in the industry for a year now. It was some time on this month a year ago, when I cried after my mock call, it is still fresh in my memory.
If there's one thing, I realized after a year behind the phone : " Men ain't no joke being a call center agent or BPO worker". But of course, there's no easy job on planet earth, but so far this got me like: "ing-ani diay mag call center agent?"
The pressure is real, I am not sure if it's only me, or maybe some other neophyte have gone through the same as well. I mean when you got a score card to maintain, yung feeling na my gaddd I am not in school anymore but I still have to keep up my grades. Well, in each field that I had been performance has always been based on numbers, but I had always felt so much pressure when I get into this business. Thankfully though, I know how to balance it nowadays, syempre when you get to stay a little longer, somehow, knew some tricks , ika nga "ninja moves" ( disclaimer: not the bad ninja moves. ha-ha! #defensive). More than that, I somehow find a way to embrace the job, that it feels less of a work now, not all the times though, I must admit, coz ang hypocrite naman if I say all the time. Medyo I find a way to chill nowadays.
How I manage to survive a year in this line of job, here are some things that's keeping me sane
1. Compensation & Benefits
- yep! mukha talaga akong pera. hahaha! Bakit ba? Who doesn't need money? Hello, mahal kaha kaau ang palitonon karon. So I don't have the right nga mag inarte or mag ino-a. And let's face it
( borrowed line from one of my TL ), for someone like me who wasn't able to finish a college degree, this is the field so far where I can get more than enough. Better compensation compared to , while I was working in another line of work.
2. The Team / Group / Barkada ( however you call it ) " the team building"
- Truth! so far I have been lucky to be in a team, which somehow I could enjoy a day's work. So yes, medyo nakakagaan din yung mga ka teammates mong, minsan may kalog, may OOTD queen, may birit queen and so on. Syempre in any field you would be in , if di mo bet mga ka trabaho mo, waley..... Nakaka excite yung team building na kung minsan nagiging drawing, coz you ain't got funds yet
3. The two days off
- Yung ka-ka day off mo pa lang but you are thinking again of your next day off. It's only these days that I get to appreciate day offs and somehow manage to get the most of it. I used to take if for granted coz I am too focused of earning more, a day off work is a few bucks wasted, which was very wrong mentality. However, I must also say sometimes where you are so sanay na sa two-day straight off, all of a sudden biglang split RD,...that's ewan
4. Laag - Lakwatsa / travel goals
-Well.., well...if you got good compensation, travel goals ain't that a far fetch. Konting tipid lang sa sweldo, para maka ipon...you surely can get to go to your dream destination. Well I don't have that luxury yet..but somehow I was able to get to places I once just saw on post card ( very old school, lelz), or have seen in travel documentary or variety shows online or on TV.
5. Eat Outs/ Food adventures
- of course when you a little extra in your wallet you get to indulge and gave in to your cravings without feeling guilty or be worried baka bukas makalawa nga-nga! Eat outs with team mates are one of the memories I always cherish, but of course nothing beats that happiness being able to share the blessings you've received with your family. Kahit once in a blue moon you are able to treat your family, your parents specially.
There are countless things that still keep me going each day despite the struggle of waking up on wee hours to report to work, plus some hard to please customers na kahit binigay mo na lahat kulang pa rin, yung in the end DSAT pa rin c ma'am at sir! Again, once you find a way to embrace your job, somehow you will find your purpose..which eventually will make you love what you are doing.
Tbh, i may have find a way to embrace it but of course at the back of my mind & heart I am still looking for something I'd really settle in one day. One thing is for sure, this is a stepping stone to where I should be.
Yung tipong parang kailan lang, I was so scared to try being a cc agent for a voice account after my stint as a chat support. Part of it was because of my insecurities at how I articulate and pronounce certain words, well it has also been engraved in my mind those common feedback I got after a number of interviews I've been, such as how I mispronounce p & f, b &v and a whole lot more. For a time I was thinking, this line of job must just remain in my dream. But hey! it's magic I've been in the industry for a year now. It was some time on this month a year ago, when I cried after my mock call, it is still fresh in my memory.
If there's one thing, I realized after a year behind the phone : " Men ain't no joke being a call center agent or BPO worker". But of course, there's no easy job on planet earth, but so far this got me like: "ing-ani diay mag call center agent?"
The pressure is real, I am not sure if it's only me, or maybe some other neophyte have gone through the same as well. I mean when you got a score card to maintain, yung feeling na my gaddd I am not in school anymore but I still have to keep up my grades. Well, in each field that I had been performance has always been based on numbers, but I had always felt so much pressure when I get into this business. Thankfully though, I know how to balance it nowadays, syempre when you get to stay a little longer, somehow, knew some tricks , ika nga "ninja moves" ( disclaimer: not the bad ninja moves. ha-ha! #defensive). More than that, I somehow find a way to embrace the job, that it feels less of a work now, not all the times though, I must admit, coz ang hypocrite naman if I say all the time. Medyo I find a way to chill nowadays.
How I manage to survive a year in this line of job, here are some things that's keeping me sane
1. Compensation & Benefits
- yep! mukha talaga akong pera. hahaha! Bakit ba? Who doesn't need money? Hello, mahal kaha kaau ang palitonon karon. So I don't have the right nga mag inarte or mag ino-a. And let's face it
( borrowed line from one of my TL ), for someone like me who wasn't able to finish a college degree, this is the field so far where I can get more than enough. Better compensation compared to , while I was working in another line of work.
2. The Team / Group / Barkada ( however you call it ) " the team building"
- Truth! so far I have been lucky to be in a team, which somehow I could enjoy a day's work. So yes, medyo nakakagaan din yung mga ka teammates mong, minsan may kalog, may OOTD queen, may birit queen and so on. Syempre in any field you would be in , if di mo bet mga ka trabaho mo, waley..... Nakaka excite yung team building na kung minsan nagiging drawing, coz you ain't got funds yet
3. The two days off
- Yung ka-ka day off mo pa lang but you are thinking again of your next day off. It's only these days that I get to appreciate day offs and somehow manage to get the most of it. I used to take if for granted coz I am too focused of earning more, a day off work is a few bucks wasted, which was very wrong mentality. However, I must also say sometimes where you are so sanay na sa two-day straight off, all of a sudden biglang split RD,...that's ewan
4. Laag - Lakwatsa / travel goals
-Well.., well...if you got good compensation, travel goals ain't that a far fetch. Konting tipid lang sa sweldo, para maka ipon...you surely can get to go to your dream destination. Well I don't have that luxury yet..but somehow I was able to get to places I once just saw on post card ( very old school, lelz), or have seen in travel documentary or variety shows online or on TV.
5. Eat Outs/ Food adventures
- of course when you a little extra in your wallet you get to indulge and gave in to your cravings without feeling guilty or be worried baka bukas makalawa nga-nga! Eat outs with team mates are one of the memories I always cherish, but of course nothing beats that happiness being able to share the blessings you've received with your family. Kahit once in a blue moon you are able to treat your family, your parents specially.
There are countless things that still keep me going each day despite the struggle of waking up on wee hours to report to work, plus some hard to please customers na kahit binigay mo na lahat kulang pa rin, yung in the end DSAT pa rin c ma'am at sir! Again, once you find a way to embrace your job, somehow you will find your purpose..which eventually will make you love what you are doing.
Tbh, i may have find a way to embrace it but of course at the back of my mind & heart I am still looking for something I'd really settle in one day. One thing is for sure, this is a stepping stone to where I should be.
